RECEPTION & FRONT DESK

“Practice the art of giving attention as it takes a special kind of person to be at front desk of every entity.”

Reception and Front desk operations is the usually the first point of contact for anyone calling or visiting a business. This course highlights the importance of high standards in personal qualities and teaching to provide excellence customer service at front-desk. This course will not only make the learner understand the systems and procedures carried and required for the operations at front-desk. But also the role of reception and front-desk is often tasked with the efficient and smooth running of the entire front desk operation, as well as the staff who work there. They're typically responsible for answering the phone, directing calls, greeting guests and may also perform administrative work, depending on the organization’s size and function, and the activity level within the front office.

This course is well designed as per the international level standard and assessments are carried through series of assignments and practical tests to ensure the students capability to perform the front desk operation activities to upmost level and efficiency.

The career opportunities for the students after the successful completion of this course is to develop your administration skills in business Organizations, Multi-National Organizations, hotels, resorts, tour agencies, travel agencies and restaurants etc. After this course, the student can get job progression like: Administrator, Customer Office staff, Front of House, Guest/Customer Relations/Services, Office Administrator/Manager and Receptionist. The expected average salary ranges between 8000 to 30,000 per month regionally depending from employer to employer.

Certificate in Reception
Services

Level 1 (8067-01)

This accredited Certificate in Reception services specially trains and enables one to effectively deliver and excel in Hospitality
industry.

Diploma in Reception Operation Services

City & Guilds Level 2 (8067-02)

This accredited Diploma in Reception services specially trains and enables one to effectively deliver and excel in Hospitality
industry.

Advanced Diploma in Reception and Front Office Services

City & Guilds Level 3 (8067-03)

This accredited Advance Diploma in Reception services specially trains and enables one to effectively deliver and excel in Hospitality industry.

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